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Refund- / Return- / Exchange policy

You can return or exchange shipped DVDs or other tangibles that were sold to you by Skybo Media within 21 days after receiving the items under following conditions:

Shipping and delivery charges are non-refundable; however, we will gladly refund your original shipping and delivery charge if you are returning an item because of an error on our part or we have determined that the product is defective

For full refund or exchange:
DVDs and other tangibles  merchandise must be returned not used, in the original, unopened packaging and be accompanied by the original sales receipt. Damaged or defective DVDs merchandise may only be exchanged for the same merchandise and title (if still available).
Custom and personalized orders made specially for you are non-returnable. Custom Order items are videos, DVDs or other items where a customer has requested specific contents or attributes.
If you return an item bought as part of a bundle or with a promotional discount and you do not return everything we will reimburse you for what you do return, minus the value of the discount or freebie.
We accept returns by mail for orders that were shipped directly to you.

Before sending returns please contact Skybo-Media:


Shipping Address for returns:

Skybo – Media

Inh.: Thomas Moore
Untermühlaustr. 69
D-68169 Mannheim